Refund policy

Return & Refund Policy

Last Updated: September 7, 2026

At Velmora Kitchen, we want the products you choose for cooking, serving, dining, and everyday kitchen use to arrive in the condition you expect. We recognize that occasionally an item may not suit your needs or may arrive damaged, defective, incomplete, or different from what you ordered.

This policy explains our procedures for eligible returns, replacements, exchanges, and refunds.

1. 30-Day Return Policy

You may request a return for eligible merchandise within 30 days after the confirmed delivery date.

For an ordinary return, merchandise should generally:

Be unused and in substantially original condition.
Be clean and free from food, beverage, grease, stains, or other residue.
Include applicable packaging, labels, accessories, lids, inserts, manuals, and components.
Not have been materially modified or damaged after delivery.
Have any applicable hygiene or protective seals intact.
Be accompanied by an order number or other acceptable proof of purchase.

Products reported as defective, damaged in transit, incomplete, or incorrectly supplied will be evaluated based on the circumstances of the claim.

2. Contact Us Before Returning Merchandise

All return requests should be submitted to bryantasheehy@velmorakitchenstore.com before merchandise is shipped back.

Please provide:

Your full name.
Order number.
Product involved.
Reason for the return.
Photographs when reporting damage, defects, missing pieces, or an incorrect item.

Velmora Kitchen will review the request and provide appropriate return instructions when approved.

Please do not ship merchandise to our business address or another location unless we specifically confirm it as the authorized return destination.

3. Change-of-Mind Returns

If you received the correct product but decide that it does not meet your preferences or intended use, an eligible return may be requested during the 30-day period.

For these returns:

The product must satisfy our applicable condition requirements.
Return shipping is generally the customer's responsibility.
Original shipping or delivery charges are generally non-refundable.

We encourage customers to review dimensions, capacities, materials, finishes, care instructions, and other specifications before purchasing.

4. Kitchenware and Cookware

Cookware, utensils, preparation tools, and similar kitchen products should generally remain unused for an ordinary preference-based return.

Merchandise showing evidence of cooking or substantial use may not qualify for a standard return, including products with:

Food or grease residue.
Burn marks.
Heat discoloration caused by use.
Scratches resulting from utensils or improper care.
Permanent staining.
Customer-caused dents or damage.

A legitimate manufacturing defect discovered during normal use may still be reported and will be evaluated separately.

5. Food-Contact Products

For hygiene and safety reasons, products that have been substantially used in direct contact with food or beverages may not qualify for a change-of-mind return when hygienic resale would be inappropriate.

This may include certain:

Drinkware.
Food-storage products.
Serving utensils.
Cutting or preparation tools.
Tableware.
Other direct food-contact merchandise.

This restriction does not prevent claims involving verified defects, transportation damage, or fulfillment errors.

6. Glass, Ceramic, and Fragile Merchandise

Glassware, ceramic products, dishes, serving pieces, and other fragile merchandise should be inspected promptly after delivery.

If an item arrives chipped, cracked, shattered, scratched, or otherwise damaged, contact Velmora Kitchen promptly.

Please keep the product, shipping carton, and protective packaging while we review the issue unless retaining the damaged merchandise would reasonably create a safety hazard.

7. Shipping Damage Claims

If your order is damaged during transportation, email bryantasheehy@velmorakitchenstore.com and provide:

Your order number.
A description of the damage.
Clear photographs of the product.
Photographs of the outer shipping package.
Photographs of internal protective materials when relevant.
A photograph of the shipping label if requested.

Depending on the circumstances and available inventory, we may offer a replacement, eligible refund, or another appropriate resolution.

8. Manufacturing or Functional Defects

If a product appears to have a manufacturing or functional defect, discontinue use when continued use could worsen the problem or create a safety concern.

We may request photographs, video, product markings, packaging information, care instructions, or other reasonable evidence necessary to assess the claim.

If a qualifying defect is verified and a physical return is required, Velmora Kitchen will cover reasonable authorized return shipping expenses.

9. Sets and Multi-Piece Products

Kitchen and dining merchandise is sometimes sold as a set containing multiple pieces.

For a standard return of a complete set, all applicable pieces should generally be returned together.

If your order arrives with:

A missing piece.
A duplicate piece instead of the correct component.
A damaged component.
An incorrect component.

Depending on availability and the circumstances, we may provide the missing component, replace the affected piece or set, or issue an appropriate refund.

10. Incorrect Products

If the merchandise delivered does not match your order confirmation, please avoid using it and contact Velmora Kitchen.

Examples include receiving the wrong:

Product.
Size or capacity.
Color.
Finish.
Style.
Quantity.
Product variation.

After confirming the fulfillment error, we may provide the correct merchandise, arrange a replacement, issue an eligible refund, or provide another appropriate resolution.

If the incorrect merchandise must be returned, Velmora Kitchen will cover reasonable authorized return shipping expenses.

11. Missing Merchandise

If your package is delivered but a purchased item is missing, notify us promptly.

We may ask for photographs of the package, shipping label, packing materials, and merchandise received.

Once the issue has been verified, we may send the missing merchandise, arrange an appropriate replacement, or provide an eligible refund.

12. Products Not Eligible for Ordinary Preference Returns

Subject to applicable law, standard change-of-mind returns may be unavailable for:

Substantially used kitchenware.
Cookware showing significant evidence of cooking or use.
Used food-contact products where hygienic resale would be inappropriate.
Merchandise damaged through customer misuse or improper care.
Products materially modified after delivery.
Personalized or customized merchandise.
Products missing essential components due to customer handling.
Gift cards.
Products expressly designated Final Sale before purchase, where legally permitted.

These restrictions do not automatically eliminate remedies for verified defects, shipping damage, or Velmora Kitchen fulfillment errors.

13. Sale and Promotional Merchandise

A promotional discount does not automatically make a product non-returnable.

Unless different conditions were clearly disclosed before checkout, eligible discounted merchandise will be evaluated under this policy.

Products expressly identified as Final Sale may be excluded from ordinary preference-based returns where permitted by applicable law.

14. Exchanges and Replacements

If you would prefer another eligible size, color, capacity, finish, or variation, contact us to determine whether an exchange is available.

Exchange requests depend on current inventory.

For verified shipping damage, defects, missing components, or fulfillment errors, Velmora Kitchen may provide a replacement when appropriate.

If a direct exchange cannot be arranged, qualifying merchandise may be returned for an approved refund and a separate order may be placed.

15. Return Shipping Costs

Customers generally pay return shipping when an eligible return results solely from personal preference or change of mind.

Velmora Kitchen will cover reasonable authorized return shipping expenses when a required return results from a verified:

Manufacturing defect.
Shipping-related damage.
Incorrect product.
Other fulfillment error attributable to Velmora Kitchen.

Please obtain our authorization before purchasing return transportation that you expect Velmora Kitchen to cover.

16. Packing a Return Safely

Kitchen and dining merchandise should be carefully packaged for return transportation.

Fragile products should receive sufficient cushioning to protect them against impact and movement.

Where applicable, include:

Lids.
Accessories.
Removable components.
Manuals or instructions.
Original protective inserts.
Other pieces originally supplied with the product.

For customer-arranged returns, we recommend using a trackable shipping service and retaining proof of shipment until your return has been resolved.

17. Inspection of Returned Products

Once an authorized return is received, Velmora Kitchen will inspect the merchandise before final refund approval.

The review may consider:

Product identity.
Evidence of cooking or use.
Cleanliness and hygiene.
Physical condition.
Missing accessories or components.
Customer-caused damage.
Alterations or modifications.
Compliance with the applicable return period.

Receipt of a returned package does not automatically mean that a refund has been approved.

18. Refund Processing

After an eligible return passes inspection and is approved, the applicable refund will generally be issued to the original payment method used for the purchase.

Your financial institution or payment provider may require additional processing time after Velmora Kitchen submits the refund.

Those external processing periods are outside our direct control.

19. Original Shipping Charges

Original shipping and delivery charges are generally non-refundable for returns resulting solely from customer preference.

When a refund results from verified shipping damage, a qualifying defect, a Velmora Kitchen fulfillment error, or another circumstance requiring reimbursement under applicable law, relevant shipping charges will be handled accordingly.

20. Order Changes and Cancellations

If you need to change or cancel an order, contact bryantasheehy@velmorakitchenstore.com as soon as possible.

We will make reasonable efforts to accommodate your request before fulfillment progresses.

Once an order has been processed, packed, or transferred to a shipping carrier, cancellation or modification may no longer be possible.

Eligible merchandise may instead be returned after delivery according to this policy.

21. Consumer Protection Rights

This Return & Refund Policy describes Velmora Kitchen's standard procedures and does not waive, limit, or exclude any consumer right or remedy that cannot legally be waived under applicable United States federal, state, or local law.

Where mandatory consumer protection requirements provide additional or different rights, those legal requirements will take precedence.

22. Contact Velmora Kitchen

For questions regarding a return, refund, exchange, replacement, damaged product, defect, missing component, or incorrect order, please contact:

Velmora Kitchen
Address: 2507 East Susan Place, Poplar Bluff, MO 63901, United States
Phone: +1 (573) 712-4477
Email: bryantasheehy@velmorakitchenstore.com

When contacting Velmora Kitchen regarding an existing purchase, please include your order number and the email address associated with the order so we can assist you efficiently.